Skip to content

KAZOO Support Channels

This documentation is curated by 2600Hz as part of the KAZOO open source project. Join our community forums here for peer support. Only features in the space are included as part of our 2600Hz Support Services plan.



The Pivot gives developers greater control over callflows than what comes natively in Kazoo. Pivot attempts to corral the salient data and send it, via HTTP to the developer's web server. Pivot expects a response with appropriate XML or JSON, and will execute the callflow returned on behalf of the developer.

Example Callflow#

The most basic callflow for Pivot:


Allowed Hosts#

It is advisable to restrict the hostname in the voice_url by setting up some blacklists. These will be consulted when validating the URL provided by the client.

By default RFC1918 IPs and localhost blocked.

Blacklist CIDR#

Blacklist network ranges using CIDR notation:

sup kazoo_web_maintenance blacklist_client_ip aaa.bbb.ccc.ddd/32

The default list is and Consider adding RFC1918 addresses,,, and, as well as your cluster's subnets.

Blacklist Hostname#

Blacklist a hostname:

sup kazoo_web_maintenance blacklist_client_host {HOSTNAME}

{HOSTNAME} will just match the HOST portion of a URL. In the following examples, the HOST portion will be

Currently, there is no attempt to resolve the hostname to an IP address for CIDR checking.

Response Formats#


You can set the debug flag to true to log the requests and responses Pivot receives from your Pivot Callflows. Those logs are then available via the Pivot API