Recipient Events
Recipient events can be used to track the state and actions that affect a recipient in Qubicle. The following are the currently emitted events.
Login
The login event is emitted when a recipient logs into Qubicle via any means.
{
"action":"event",
"subscribed_key":"qubicle.recipient",
"subscription_key":"qubicle.recipient.{ACCOUNT_ID}.*",
"name":"create",
"routing_key":"qubicle.recipient.{ACCOUNT_ID}.{RECIPIENT_ID}",
"data":{
"account_id": "{ACCOUNT_ID}",
"app_name": "qubicle",
"app_version": "{VERSION}",
"event_category": "qubicle-recipient",
"event_name": "create",
"event_timestamp": {SERVER_TIMESTAMP},
"msg_id": "{MSG_ID}",
"pid": "{PROCESS_PID}",
"recipient_id": "{USER_ID}",
"state": "away",
"username": "{USERNAME}",
"stats": {
"total_calls": {TOTAL_CALLS},
"offered_calls": {OFFERED_CALLS},
"missed_calls": {MISSED_CALLS},
"avg_call_time": {AVG_CALL_TIME},
"login_time": {LOGIN_TIME},
"last_action_time": {LAST_ACTION_TIME},
"last_handled_time": {LAST_HANDLED_TIME}
}
}
}
Logout
The logout event is emitted when a recipient logs out of Qubicle via any means.
{
"action":"event",
"subscribed_key":"qubicle.recipient",
"subscription_key":"qubicle.recipient.{ACCOUNT_ID}.*",
"name":"delete",
"routing_key":"qubicle.recipient.{ACCOUNT_ID}.{RECIPIENT_ID}",
"data":{
"account_id": "{ACCOUNT_ID}",
"app_name": "qubicle",
"app_version": "{VERSION}",
"event_category": "qubicle-recipient",
"event_name": "delete",
"event_timestamp": {SERVER_TIMESTAMP},
"msg_id": "{MSG_ID}",
"reason": "{REASON}",
"recipient_id": "{USER_ID}",
"stats": {
"total_calls": {TOTAL_CALLS},
"offered_calls": {OFFERED_CALLS},
"missed_calls": {MISSED_CALLS},
"avg_call_time": {AVG_CALL_TIME},
"login_time": {LOGIN_TIME},
"last_action_time": {LAST_ACTION_TIME},
"last_handled_time": {LAST_HANDLED_TIME}
}
}
}
Ready
The ready event indicates that a recipient is now is the ‘ready’ state, and thus can receive sessions from a queue.
{
"action":"event",
"subscribed_key":"qubicle.recipient",
"subscription_key":"qubicle.recipient.{ACCOUNT_ID}.*",
"name":"ready",
"routing_key":"qubicle.recipient.{ACCOUNT_ID}.{RECIPIENT_ID}",
"data":{
"account_id": "{ACCOUNT_ID}",
"app_name": "qubicle",
"app_version": "{VERSION}",
"away_time": {TIME_RECIPIENT_WAS_AWAY_IN_SECONDS}
"event_category": "qubicle-recipient",
"event_name": "ready",
"event_timestamp": {SERVER_TIMESTAMP},
"msg_id": "{MSG_ID}",
"recipient_id": "{USER_ID}",
"state": "ready",
"stats": {
"total_calls": {TOTAL_CALLS},
"offered_calls": {OFFERED_CALLS},
"missed_calls": {MISSED_CALLS},
"avg_call_time": {AVG_CALL_TIME},
"login_time": {LOGIN_TIME},
"last_action_time": {LAST_ACTION_TIME},
"last_handled_time": {LAST_HANDLED_TIME}
}
}
}
Away
The away event indicates that a recipient is in the ‘away’ state and thus will not be considered for session delivery from a queue.
{
"action":"event",
"subscribed_key":"qubicle.recipient",
"subscription_key":"qubicle.recipient.{ACCOUNT_ID}.*",
"name":"away",
"routing_key":"qubicle.recipient.{ACCOUNT_ID}.{RECIPIENT_ID}",
"data":{
"account_id": "{ACCOUNT_ID}",
"app_name": "qubicle",
"app_version": "{VERSION}",
"event_category": "qubicle-recipient",
"event_name": "away",
"event_timestamp": {SERVER_TIMESTAMP},
"msg_id": "{MSG_ID}",
"state": "away",
"recipient_id": "{USER_ID}",
"reason": "{REASON}",
"stats": {
"total_calls": {TOTAL_CALLS},
"offered_calls": {OFFERED_CALLS},
"missed_calls": {MISSED_CALLS},
"avg_call_time": {AVG_CALL_TIME},
"login_time": {LOGIN_TIME},
"last_action_time": {LAST_ACTION_TIME},
"last_handled_time": {LAST_HANDLED_TIME}
}
}
}
Pause
The pause event indicates that a recipient has paused call delivery from a given queue.
{
"action":"event",
"subscribed_key":"qubicle.recipient",
"subscription_key":"qubicle.recipient.{ACCOUNT_ID}.*",
"name":"pause",
"routing_key":"qubicle.recipient.{ACCOUNT_ID}.{RECIPIENT_ID}",
"data":{
"account_id": "{ACCOUNT_ID}",
"app_name": "qubicle",
"app_version": "{VERSION}",
"event_category": "qubicle-recipient",
"event_name": "pause",
"event_timestamp": {SERVER_TIMESTAMP},
"msg_id": "{MSG_ID}",
"recipient_id": "{USER_ID}",
"queue_id": "{QUEUE_ID}",
"stats": {
"total_calls": {TOTAL_CALLS},
"offered_calls": {OFFERED_CALLS},
"missed_calls": {MISSED_CALLS},
"avg_call_time": {AVG_CALL_TIME},
"login_time": {LOGIN_TIME},
"last_action_time": {LAST_ACTION_TIME},
"last_handled_time": {LAST_HANDLED_TIME}
}
}
}
Resume
The resume event indicates that a recipient has resumed call delivery from a given queue.
{
"action":"event",
"subscribed_key":"qubicle.recipient",
"subscription_key":"qubicle.recipient.{ACCOUNT_ID}.*",
"name":"resume",
"routing_key":"qubicle.recipient.{ACCOUNT_ID}.{RECIPIENT_ID}",
"data":{
"account_id": "{ACCOUNT_ID}",
"app_name": "qubicle",
"app_version": "{VERSION}",
"event_category": "qubicle-recipient",
"event_name": "resume",
"event_timestamp": {SERVER_TIMESTAMP},
"msg_id": "{MSG_ID}",
"recipient_id": "{USER_ID}",
"queue_id": "{QUEUE_ID}",
"stats": {
"total_calls": {TOTAL_CALLS},
"offered_calls": {OFFERED_CALLS},
"missed_calls": {MISSED_CALLS},
"avg_call_time": {AVG_CALL_TIME},
"login_time": {LOGIN_TIME},
"last_action_time": {LAST_ACTION_TIME},
"last_handled_time": {LAST_HANDLED_TIME}
}
}
}
Wrapup Start
The wrapup start event indicates the start of wrap-up time. Which is a configurable (per-queue) amount of time after handling a session that the recipient will not be offered additional sessions.
{
"action":"event",
"subscribed_key":"qubicle.recipient",
"subscription_key":"qubicle.recipient.{ACCOUNT_ID}.*",
"name":"wrapup_start",
"routing_key":"qubicle.recipient.{ACCOUNT_ID}.{RECIPIENT_ID}",
"data":{
"account_id": "{ACCOUNT_ID}",
"app_name": "qubicle",
"app_version": "{VERSION}",
"event_category": "qubicle-recipient",
"event_name": "wrapup-start",
"event_timestamp": {SERVER_TIMESTAMP},
"last_call_id": "{LAST_CALL_ID}",
"msg_id": "{MSG_ID}",
"state": {STATE},
"recipient_id": "{USER_ID}",
"queue_id": "{QUEUE_ID}",
"wrapup_time_seconds": {TIME_IN_SECONDS_OF_WRAPUP},
"stats": {
"total_calls": {TOTAL_CALLS},
"offered_calls": {OFFERED_CALLS},
"missed_calls": {MISSED_CALLS},
"avg_call_time": {AVG_CALL_TIME},
"login_time": {LOGIN_TIME},
"last_action_time": {LAST_ACTION_TIME},
"last_handled_time": {LAST_HANDLED_TIME}
}
}
}
Wrapup Complete
The wrapup complete event indicates the end of wrap-up time.
{
"action":"event",
"subscribed_key":"qubicle.recipient",
"subscription_key":"qubicle.recipient.{ACCOUNT_ID}.*",
"name":"wrapup_complete",
"routing_key":"qubicle.recipient.{ACCOUNT_ID}.{RECIPIENT_ID}",
"data":{
"account_id": "{ACCOUNT_ID}",
"app_name": "qubicle",
"app_version": "{VERSION}",
"available": {BOOLEAN IF AVAILABLE},
"availability_state": "{STRING_AVAIL_STATE}",
"event_category": "qubicle-recipient",
"event_name": "wrapup-complete",
"event_timestamp": {SERVER_TIMESTAMP},
"msg_id": "{MSG_ID}",
"state": {STATE},
"recipient_id": "{USER_ID}",
"queue_id": "{QUEUE_ID}",
"total_time": {TOTAL_WRAPUP_TIME},
"stats": {
"total_calls": {TOTAL_CALLS},
"offered_calls": {OFFERED_CALLS},
"missed_calls": {MISSED_CALLS},
"avg_call_time": {AVG_CALL_TIME},
"login_time": {LOGIN_TIME},
"last_action_time": {LAST_ACTION_TIME},
"last_handled_time": {LAST_HANDLED_TIME}
}
}
}
Offer
The offer event indicates that a session is being offered to the recipient from a queue.
{
"action":"event",
"subscribed_key":"qubicle.recipient",
"subscription_key":"qubicle.recipient.{ACCOUNT_ID}.*",
"name":"offer",
"routing_key":"qubicle.recipient.{ACCOUNT_ID}.{RECIPIENT_ID}",
"data":{
"account_id": "{ACCOUNT_ID}",
"app_name": "qubicle",
"app_version": "{VERSION}",
"caller_id_name": "{CALLER_ID_NAME}",
"caller_id_num": "{CALLER_ID_NUM}",
"enter_pos": {QUEUE_ENTER_POSITION},
"queue_enter_time": {QUEUE_ENTER_TIME},
"est_wait": {QUEUE_ESTIMATED_WAIT},
"force_away_on_reject": {FORCE_AWAY_FLAG},
"event_category": "qubicle-recipient",
"event_name": "offer",
"event_timestamp": {SERVER_TIMESTAMP},
"msg_id": "{MSG_ID}",
"queue_id": "{QUEUE_ID}",
"queue_wrapup": {QUEUE_WRAPUP_TIME},
"recipient_id": "{USER_ID}",
"ring_timeout": {RING_TIMEOUT},
"session_id": "{SESSION_ID}",
"session_zone": "{SESSION_ZONE}",
"caller_id_name": {CALLER_ID_NAME},
"caller_id_number": {CALLER_ID_NUMBER},
"queue_enter_time": {QUEUE_ENTER_TIME},
"state": "{STATE}",
"offer_data": {PRIV_OFFER_DATA},
"session": {SESSION_CALL_OBJECT},
"stats": {
"total_calls": {TOTAL_CALLS},
"offered_calls": {OFFERED_CALLS},
"missed_calls": {MISSED_CALLS},
"avg_call_time": {AVG_CALL_TIME},
"login_time": {LOGIN_TIME},
"last_action_time": {LAST_ACTION_TIME},
"last_handled_time": {LAST_HANDLED_TIME}
}
}
}
Reject
The reject event indicates that a recipient has rejected a call.
{
"action":"event",
"subscribed_key":"qubicle.recipient",
"subscription_key":"qubicle.recipient.{ACCOUNT_ID}.*",
"name":"reject",
"routing_key":"qubicle.recipient.{ACCOUNT_ID}.{RECIPIENT_ID}",
"data":{
"recipient_id":"{RECIPIENT_ID}",
"account_id":"{ACCOUNT_ID}",
"msg_id":"{MSG_ID}",
"event_name":"reject",
"event_category":"qubicle-recipient",
"event_timestamp": {SERVER_TIMESTAMP},
"app_version": "{VERSION}",
"app_name":"qubicle",
"queue_id": "{QUEUE_ID}",
"stats": {
"total_calls": {TOTAL_CALLS},
"offered_calls": {OFFERED_CALLS},
"missed_calls": {MISSED_CALLS},
"avg_call_time": {AVG_CALL_TIME},
"login_time": {LOGIN_TIME},
"last_action_time": {LAST_ACTION_TIME},
"last_handled_time": {LAST_HANDLED_TIME}
}
}
}
Rescind
The rescind event indicates that an offer has been rescinded from the recipient. This could happen for example if a session hung-up while it was being offered.
{
"action":"event",
"subscribed_key":"qubicle.recipient",
"subscription_key":"qubicle.recipient.{ACCOUNT_ID}.*",
"name":"rescind",
"routing_key":"qubicle.recipient.{ACCOUNT_ID}.{RECIPIENT_ID}",
"data":{
"state":"{STATE}",
"session_id":"{SESSION_ID}",
"recipient_id":"{RECIPIENT_ID}",
"queue_id": "{QUEUE_ID}",
"account_id":"{ACCOUNT_ID}",
"msg_id":"{MSG_ID}",
"event_name":"rescind",
"event_category":"qubicle-recipient",
"event_timestamp": {SERVER_TIMESTAMP},
"app_version":"{VERSION}",
"app_name":"qubicle",
"stats": {
"total_calls": {TOTAL_CALLS},
"offered_calls": {OFFERED_CALLS},
"missed_calls": {MISSED_CALLS},
"avg_call_time": {AVG_CALL_TIME},
"login_time": {LOGIN_TIME},
"last_action_time": {LAST_ACTION_TIME},
"last_handled_time": {LAST_HANDLED_TIME}
}
}
}
Delivered
The delivered event indicates that a session was successfully delivered to a recipient and is now being handled.
{
"action":"event",
"subscribed_key":"qubicle.recipient",
"subscription_key":"qubicle.recipient.{ACCOUNT_ID}.*",
"name":"delivered",
"routing_key":"qubicle.recipient.{ACCOUNT_ID}.{RECIPIENT_ID}",
"data":{
"account_id": "{ACCOUNT_ID}",
"app_name": "qubicle",
"app_version": "{VERSION}",
"event_category": "qubicle-recipient",
"event_name": "delivered",
"event_timestamp": {SERVER_TIMESTAMP},
"msg_id": "{MSG_ID}",
"recipient_id": "{RECIPIENT_ID}",
"queue_id": "{QUEUE_ID}",
"queue_name": "{QUEUE_NAME}",
"session_id": "{SESSION_ID}",
"caller_id_name": {CALLER_ID_NAME},
"caller_id_number": {CALLER_ID_NUMBER},
"queue_enter_time": {QUEUE_ENTER_TIME},
"stats": {
"total_calls": {TOTAL_CALLS},
"offered_calls": {OFFERED_CALLS},
"missed_calls": {MISSED_CALLS},
"avg_call_time": {AVG_CALL_TIME},
"login_time": {LOGIN_TIME},
"last_action_time": {LAST_ACTION_TIME},
"last_handled_time": {LAST_HANDLED_TIME}
}
}
}
Hangup
The hangup event indicates that a session has been hung-up after being handled by the recipient.
{
"action":"event",
"subscribed_key":"qubicle.recipient",
"subscription_key":"qubicle.recipient.{ACCOUNT_ID}.*",
"name":"hangup",
"routing_key":"qubicle.recipient.{ACCOUNT_ID}.{RECIPIENT_ID}",
"data":{
"queue_id":"{QUEUE_ID}",
"session_id":"{SESSION_ID}",
"recipient_id":"{RECIPIENT_ID}",
"account_id":"{ACCOUNT_ID}",
"msg_id":"{MSG_ID}",
"event_name":"hangup",
"event_category":"qubicle-recipient",
"app_version":"{VERSION}",
"app_name":"qubicle",
"talk_time": {TALK_TIME},
"external_talk_time": {EXTERNAL_TALK_TIME},
"stats": {
"total_calls": {TOTAL_CALLS},
"offered_calls": {OFFERED_CALLS},
"missed_calls": {MISSED_CALLS},
"avg_call_time": {AVG_CALL_TIME},
"login_time": {LOGIN_TIME},
"last_action_time": {LAST_ACTION_TIME},
"last_handled_time": {LAST_HANDLED_TIME}
}
}
}
External Call Start
The external call start message indicates that a recipient has gone on a non-queue call.
{
"action":"event",
"subscribed_key":"qubicle.recipient",
"subscription_key":"qubicle.recipient.{ACCOUNT_ID}.*",
"name":"external_call_start",
"routing_key":"qubicle.recipient.{ACCOUNT_ID}.{RECIPIENT_ID}",
"data":{
"recipient_id":"{RECIPIENT_ID}",
"account_id":"{ACCOUNT_ID}",
"msg_id":"{MSG_ID}",
"event_name":"external_call_start",
"event_category":"qubicle-recipient",
"event_timestamp": {SERVER_TIMESTAMP},
"app_version":"{VERSION}",
"app_name":"qubicle",
"external_call_id": "{CALL_ID}",
"state": "{STATE}",
"stats": {
"total_calls": {TOTAL_CALLS},
"offered_calls": {OFFERED_CALLS},
"missed_calls": {MISSED_CALLS},
"avg_call_time": {AVG_CALL_TIME},
"login_time": {LOGIN_TIME},
"last_action_time": {LAST_ACTION_TIME},
"last_handled_time": {LAST_HANDLED_TIME}
}
}
}
External Call End
The external call end event indicates that a recipient is no longer on a non-queue call.
{
"action":"event",
"subscribed_key":"qubicle.recipient",
"subscription_key":"qubicle.recipient.{ACCOUNT_ID}.*",
"name":"external_call_end",
"routing_key":"qubicle.recipient.{ACCOUNT_ID}.{RECIPIENT_ID}",
"data":{
"recipient_id":"{RECIPIENT_ID}",
"account_id":"{ACCOUNT_ID}",
"msg_id":"{MSG_ID}",
"event_name":"external_call_end",
"event_category":"qubicle-recipient",
"event_timestamp": {SERVER_TIMESTAMP},
"app_version":"{VERSION}",
"app_name":"qubicle",
"state": "{STATE}",
"stats": {
"total_calls": {TOTAL_CALLS},
"offered_calls": {OFFERED_CALLS},
"missed_calls": {MISSED_CALLS},
"avg_call_time": {AVG_CALL_TIME},
"login_time": {LOGIN_TIME},
"last_action_time": {LAST_ACTION_TIME},
"last_handled_time": {LAST_HANDLED_TIME}
}
}
}
Sync
The sync event is used to periodically propagate the state of a recipient so that clients can ensure that they have the most up-to-date state information. This event is used for internal purposes, and as such may change at any time.
{
"action":"event",
"subscribed_key":"qubicle.recipient",
"subscription_key":"qubicle.recipient.{ACCOUNT_ID}.*",
"name":"sync",
"routing_key":"qubicle.recipient.{ACCOUNT_ID}.{RECIPIENT_ID}",
"data":{
"recipient_id":"{RECIPIENT_ID}",
"account_id":"{ACCOUNT_ID}",
"msg_id":"{MSG_ID}",
"event_name":"sync",
"event_category":"qubicle-recipient",
"event_timestamp": {SERVER_TIMESTAMP},
"availability_state": "{AVAILABILITY_STATE}",
"available": {AVAILABLE_FLAG},
"node": "{ORIGINATING_NODE}",
"wrapup_time_seconds": {SECONDS_OF_WRAPUP},
"app_version":"{VERSION}",
"app_name":"qubicle",
"stats": {
"total_calls": {TOTAL_CALLS},
"offered_calls": {OFFERED_CALLS},
"missed_calls": {MISSED_CALLS},
"avg_call_time": {AVG_CALL_TIME},
"login_time": {LOGIN_TIME},
"last_action_time": {LAST_ACTION_TIME},
"last_handled_time": {LAST_HANDLED_TIME}
}
}
}
Wiretap Start
The wiretap start event indicates that the recipient is wiretapping / monitoring another recipient, or is being monitored
{
"action":"event",
"subscribed_key":"qubicle.recipient",
"subscription_key":"qubicle.recipient.{ACCOUNT_ID}.*",
"name":"wiretap_start",
"routing_key":"qubicle.recipient.{ACCOUNT_ID}.{RECIPIENT_ID}",
"data":{
"monitoring-recipient-id": "{MONITORING_RECIPIENT_ID}",
"target": "{TARGET_RECIPIENT_ID}",
"mode:" "{WIRETAP_MODE}",
"wiretap-call-id": "{WIRETAP_CALL_ID}",
"recipient_id":"{RECIPIENT_ID}",
"account_id":"{ACCOUNT_ID}",
"msg_id":"{MSG_ID}",
"event_name":"wiretap_start",
"event_category":"qubicle-recipient",
"app_version":"{VERSION}",
"app_name":"qubicle",
"stats": {
"total_calls": {TOTAL_CALLS},
"offered_calls": {OFFERED_CALLS},
"missed_calls": {MISSED_CALLS},
"avg_call_time": {AVG_CALL_TIME},
"login_time": {LOGIN_TIME},
"last_action_time": {LAST_ACTION_TIME},
"last_handled_time": {LAST_HANDLED_TIME}
}
}
}
Wiretap Stop
The wiretap stop event indicates that the recipient is no longer monitoring or being monitored
{
"action":"event",
"subscribed_key":"qubicle.recipient",
"subscription_key":"qubicle.recipient.{ACCOUNT_ID}.*",
"name":"wiretap_stop",
"routing_key":"qubicle.recipient.{ACCOUNT_ID}.{RECIPIENT_ID}",
"data":{
"wiretap-call-id": "{WIRETAP_CALL_ID}",
"recipient_id":"{RECIPIENT_ID}",
"account_id":"{ACCOUNT_ID}",
"msg_id":"{MSG_ID}",
"event_name":"wiretap_stop",
"event_timestamp": {SERVER_TIMESTAMP},
"event_category":"qubicle-recipient",
"app_version":"{VERSION}",
"app_name":"qubicle",
"stats": {
"total_calls": {TOTAL_CALLS},
"offered_calls": {OFFERED_CALLS},
"missed_calls": {MISSED_CALLS},
"avg_call_time": {AVG_CALL_TIME},
"login_time": {LOGIN_TIME},
"last_action_time": {LAST_ACTION_TIME},
"last_handled_time": {LAST_HANDLED_TIME}
}
}
}
Wiretap Failed
The wiretap failed event indicates that an attempted monitor action has failed for some reason
{
"action":"event",
"subscribed_key":"qubicle.recipient",
"subscription_key":"qubicle.recipient.{ACCOUNT_ID}.*",
"name":"wiretap_failed",
"routing_key":"qubicle.recipient.{ACCOUNT_ID}.{RECIPIENT_ID}",
"data":{
"recipient_id":"{RECIPIENT_ID}",
"account_id":"{ACCOUNT_ID}",
"msg_id":"{MSG_ID}",
"event_name":"wiretap_failed",
"event_category":"qubicle-recipient",
"event_timestamp": {SERVER_TIMESTAMP},
"app_version":"{VERSION}",
"app_name":"qubicle",
"stats": {
"total_calls": {TOTAL_CALLS},
"offered_calls": {OFFERED_CALLS},
"missed_calls": {MISSED_CALLS},
"avg_call_time": {AVG_CALL_TIME},
"login_time": {LOGIN_TIME},
"last_action_time": {LAST_ACTION_TIME},
"last_handled_time": {LAST_HANDLED_TIME}
}
}
}
Interaction Finalize Start
The Interaction Finalize Start event indicates that timer for finalizing the interaction record has been started and the agent have the ability to update disposition and notes.
{
"action":"event",
"subscribed_key":"qubicle.recipient",
"subscription_key":"qubicle.recipient.{ACCOUNT_ID}.*",
"name":"interaction_finalize_start",
"routing_key":"qubicle.recipient.{ACCOUNT_ID}.{RECIPIENT_ID}",
"data":{
"recipient_id":"{RECIPIENT_ID}",
"account_id":"{ACCOUNT_ID}",
"msg_id":"{MSG_ID}",
"event_name":"interaction_finalize_start",
"event_category":"qubicle-recipient",
"event_timestamp": {SERVER_TIMESTAMP},
"app_version":"{VERSION}",
"app_name":"qubicle",
"call_id": "{CALL_ID}",
"session_create_time": {SESSION_CREATE_TIMESTAMP},
"stats": {
"total_calls": {TOTAL_CALLS},
"offered_calls": {OFFERED_CALLS},
"missed_calls": {MISSED_CALLS},
"avg_call_time": {AVG_CALL_TIME},
"login_time": {LOGIN_TIME},
"last_action_time": {LAST_ACTION_TIME},
"last_handled_time": {LAST_HANDLED_TIME}
}
}
}
Interaction Finalize End
The Interaction Finalize End event indicates that timer for finalizing the interaction record has timed out and the agent will no longer have ability to update disposition and notes.
{
"action":"event",
"subscribed_key":"qubicle.recipient",
"subscription_key":"qubicle.recipient.{ACCOUNT_ID}.*",
"name":"interaction_finalize_end",
"routing_key":"qubicle.recipient.{ACCOUNT_ID}.{RECIPIENT_ID}",
"data":{
"recipient_id":"{RECIPIENT_ID}",
"account_id":"{ACCOUNT_ID}",
"msg_id":"{MSG_ID}",
"event_name":"interaction_finalize_end",
"event_category":"qubicle-recipient",
"event_timestamp": {SERVER_TIMESTAMP},
"app_version":"{VERSION}",
"app_name":"qubicle",
"call_id": "{CALL_ID}",
"session_create_time": {SESSION_CREATE_TIMESTAMP},
"stats": {
"total_calls": {TOTAL_CALLS},
"offered_calls": {OFFERED_CALLS},
"missed_calls": {MISSED_CALLS},
"avg_call_time": {AVG_CALL_TIME},
"login_time": {LOGIN_TIME},
"last_action_time": {LAST_ACTION_TIME},
"last_handled_time": {LAST_HANDLED_TIME}
}
}
}