Metaflows

About Metaflows

Metaflows execute functionality on an in-progress call. They can be set up in an account to passively listen for DTMF triggers from calls, or can be triggered actively on specific ongoing calls through the Channels API.

Konami Pro provides some common call actions directly, and can also use any callflow object.

Schema

Actions applied to a call outside of the normal callflow, initiated by the caller(s)

Key	Description	Type	Default	Required	Support Level
`binding_digit`	What DTMF will trigger the collection and analysis of the subsequent DTMF sequence	`string(‘1’	‘2’	‘3’	‘4’
`digit_timeout`	How long to wait between DTMF presses before processing the collected sequence (milliseconds)	`integer(0..)`		`false`
`listen_on`	Which leg(s) of the call to listen for DTMF	`string(‘both’	‘self’	‘peer’)`
`numbers./^[0-9]+$/`	A metaflow node defines a module to execute, data to provide to that module, and one or more children to branch to	#/definitions/metaflow		`false`
`numbers`	A list of static numbers with their flows	`object()`		`false`
`patterns./.+/`	A metaflow node defines a module to execute, data to provide to that module, and one or more children to branch to	#/definitions/metaflow		`false`
`patterns`	A list of patterns with their flows	`object()`		`false`

Metaflow

A metaflow node defines a module to execute, data to provide to that module, and one or more children to branch to

Key	Description	Type	Default	Required
`children./.+/`	A metaflow node defines a module to execute, data to provide to that module, and one or more children to branch to	#/definitions/metaflow		`false`
`children`	Children metaflows	`object()`		`false`
`data`	The data/arguments of the metaflow module	`object()`	`{}`	`false`
`module`	The name of the metaflow module to execute at this node	`string(1..64)`		`true`

Fetch Account-Level Metaflows

These are available to all users and devices within the account

GET /v2/accounts/{ACCOUNT_ID}/metaflows

curl -v -X GET \
    -H "X-Auth-Token: {AUTH_TOKEN}" \
    http://{SERVER}:8000/v2/accounts/{ACCOUNT_ID}/metaflows

No Metaflows Assigned

{
    "auth_token": "{AUTH_TOKEN}",
    "data": {},
    "node": "{NODE_HASH}",
    "request_id": "{REQUEST_ID}",
    "status": "success",
    "timestamp": "{TIMESTAMP}",
    "version": "4.2.42"
}

Set Metaflows on the Account

POST /v2/accounts/{ACCOUNT_ID}/metaflows

curl -v -X POST \
    -H "X-Auth-Token: $AUTH_TOKEN" \
    http://{SERVER}:8000/v2/accounts/{ACCOUNT_ID}/metaflows \
    -d '{"data":{"binding_digit":"*", "patterns":{"2(\\d+)":{"module":"transfer", "data":{"takeback_dtmf":"*1"}}}}}'

{
    "auth_token": "{AUTH_TOKEN}",
    "data": {
        "binding_digit": "*",
        "patterns": {
            "2(\\d+)": {
                "data": {
                    "captures": [
                        "no_match"
                    ],
                    "takeback_dtmf": "*1",
                    "transfer_type": "blind"
                },
                "module": "transfer"
            }
        }
    },
    "node": "{NODE_HASH}",
    "request_id": "{REQUEST_ID}",
    "revision": "{REVISION}",
    "status": "success",
    "timestamp": "{TIMESTAMP}",
    "version": "4.2.42"
}

In the above example, the binding_digit is * which, when pressed on the phone’s keypad, tells Kazoo that a metaflow is starting. 2(\\d+) tells Kazoo to look for a 2 and then capture one or more digits.

Thus *21234 would instruct Kazoo to blind-transfer the caller to extension 1234.

Remove Metaflows from the Account

DELETE /v2/accounts/{ACCOUNT_ID}/metaflows

curl -v -X DELETE \
    -H "X-Auth-Token: {AUTH_TOKEN}" \
    http://{SERVER}:8000/v2/accounts/{ACCOUNT_ID}/metaflows

{
    "auth_token": "{AUTH_TOKEN}",
    "data": {},
    "node": "{NODE_HASH}",
    "request_id": "{REQUEST_ID}",
    "revision": "{REVISION}",
    "status": "success",
    "timestamp": "{TIMESTAMP}",
    "version": "4.2.42"
}

Users and Devices

If you want to assign metaflows to a particular user or device, the API commands are the same except you need to include the user or device in the URI:

Account: /v2/accounts/{ACCOUNT_ID}/metaflows
User: /v2/accounts/{ACCOUNT_ID}/users/{USER_ID}/metaflows
Device: /v2/accounts/{ACCOUNT_ID}/devices/{DEVICE_ID}/metaflows