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This documentation is curated by 2600Hz as part of the KAZOO open source project. Join our community forums here for peer support. Only features in the space are included as part of our 2600Hz Support Services plan.


Preflow is an option to execute a callflow before any other callflow. It is set on the account level and will apply on any call using callflow for that account.

"preflow": {
    "always": "CALLFLOW_ID"

The CALLFLOW_ID correspond to the callflow you want to call before any other.