Caller ID Privacy

Overview

It's possible to restrict the presentation some or full part of Caller ID on calls. If a call (either inbound or outbound or local) has privacy flags, "anonymous" and "0000000000" would be shown as Caller ID Name and Caller ID Number respectively.

Kazoo has a default Feature Code "*67" which can be use for making a call with privacy flags set, please read documenation for cf_privacy to learn how to use and configure this feature.

The system config parameter system_config/privacy/privacy_mode can be use to configure which parts of Caller ID should be anonymize if privacy flags are set for a Call. This is especially is important for Outbound Calls, if your carier is expecting known Caller IDs and they honor privacy flags when they're routing calls to third party carriers or final destination.

WARNING: allowing to pass Caller IDs as is should only applied to carriers which you TRUST since it will expose caller's identity.

Configuring Privacy System wide and/or in Account level

Note: system config privacy_mode property is different from Callflow Privacy module's privacy_mode!

Possible privacy_mode values:

kazoo : anonymize both CIDName and CIDNumber

hide_name : anonymize CIDName only

hide_number : anonymize CIDNumber only

sip : not anonymize Caller ID, they would be passed as is

Configuring Privacy on Resource

privacy_mode can be defined on resource root document and/or per gateway. Values are same as system wide config.

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