Skip to content

KAZOO Support Channels

This documentation is curated by 2600Hz as part of the KAZOO open source project. Join our community forums here for peer support. Only features in the docs.2600hz.com/supported space are included as part of our 2600Hz Support Services plan.

Completing Activation for Your Nexus 5 / 5X / 6 / 6P#

Last updated by Isabel M

These steps are for the following devices:

  • LG Google Nexus 5
  • Motorola Nexus 6
  • LG Google Nexus 5X
  • Huawei Nexus 6P

If you're ready to complete your activation, click the link that applies to you below:

Completing Activation on the CDMA Network#

1. Carrier Wipe

  1. Open the dialer
  2. Dial ##72786##
  3. Phone will restart and will indicate that it's Activating - this may take up to 5 minutes

2. Profile Update

Please note - profile updates will reset Preferred Network Type to Global rather than LTE or 3G. If you have already set these, you will need to reset them.

  1. Tap the Application icon
  2. Tap Settings
  3. Tap More...
  4. Tap Mobile networks or Cellular networks
  5. Tap Carrier settings
  6. Tap Update profile or Update device config
  7. Once the update is complete, tap OK

3. PRL Update

  1. Tap the Application icon
  2. Tap Settings
  3. Tap More...
  4. Tap Mobile networks or Cellular networks
  5. Tap Carrier settings
  6. Tap Update PRL
  7. Once the update is complete, tap OK

If your device does not restart after the PRL update, restart it. Voice, text, 3G and LTE data should now be working. If you want to use picture messaging make sure to log in to your Ting account online and check the option "Can receive picture and video messages."

Troubleshooting Activation#

If you're having trouble getting activated:

  1. Tap the phone app and then the dialpad icon
  2. Dial ##3282## (##DATA##)
  3. Touch More
  4. Touch eHRPD
  5. Turn eHRPD off
  6. Restart phone
  7. Confirm data is enabled in the phone's settings and then check if it's working
  8. If data is working turn eHRPD back on

If this doesn't work try going through steps 1 - 7 above, and then do the following:

  1. Enable LTE (LTE/CDMA) on the phone in the preferred network type
  2. Run a carrier reset (see above)
  3. Re-enable eHRPD

If you're still unable to activate, try running a factory reset on the phone:

  1. Tap Settings
  2. Tap Backup & reset
  3. Enable Back up my data and Automatic Restore if applicable
  4. Tap Factory data reset
  5. Tap Reset phone
  6. Tap Erase everything

If you have tried all of the steps above and you're still unable to activate your device, please get in touch with us so we can help you out.

A Note About LTE Data#

The Nexus 5 and 6 are tri-band LTE devices, but not all LTE markets have been upgraded to support tri-band devices yet. In those areas only 3G data will be available for tri-band devices.

For more information click here.

Completing Activation on the GSM Network#

If you are not able to find the APN settings on your Nexus device:

  1. Dial * # * # 4636 # * # *
  2. Tap Phone Information
  3. Scroll to Set preferred network type
  4. Tap the arrow icon to the right to open the network type menu
  5. Select LTE/GSM auto (PRL)
  6. Tap the back key until you get back to the home screen

Now the APN option should be visible in the Mobile Networks menu.

1. Reset APN to Default#

Before beginning these directions, insert your activated Ting GSM X1 SIM card.

  1. Go to Settings
  2. Tap More
  3. Tap Mobile networks or Cellular networks
  4. Access Point Names
  5. Tap the Menu icon (3 vertical dots)
  6. Tap Reset to default

2. Add Ting Data APN Settings#

  1. Go to Settings
  2. Tap More
  3. Tap Mobile networks or Cellular networks
  4. Access Point Names
  5. Tap the + icon to add a new APN
  6. Enter APN settings
    • Name: Ting Data
    • APN: wholesale
    • APN type: Enter the following exactly as written without spaces:default,admin,fota,mms,supl,hipri,internet,dun
  7. If it's not set, enter 310 for MCC
  8. If it's not set, enter 260 for MNC
  9. For APN protocol, enter IPv4v6
  10. For APN roaming protocol, enter IPv4v6
  11. Tap the Menu icon
  12. Tap Save
  13. Select Ting Data as your APN
  14. Restart your device and wait for it to find the Ting network--this may take a minute or so
  15. Confirm that you're able to access data

If you experience issues with data, try resetting the APN protocol and APN roaming protocol (steps 10 and 11) to IPv4 and IPv6.

3. Add Ting MMS APN Settings#

  1. Go to Settings
  2. Tap the Connections tab if your device has a tab view; if not go to step 3
  3. Tap More networks
  4. Mobile networks
  5. Access Point Names
  6. Tap the + icon to add a new APN
  7. Enter APN settings
  8. If it's not set, enter 310 for MCC
  9. If it's not set, enter 260 for MNC
  10. For APN protocol, enter IPv4
  11. For APN roaming protocol, enter IPv4
  12. Tap the Menu icon
  13. Tap Save
  14. Restart your device and wait for it to find the Ting network--this may take a minute or so
  15. Confirm that you're able to send and receive picture, video and group messages