Initiating a PRL Update on Your CDMA Device#
Last updated by Isabel M
Completing a PRL (or preferred roaming list) update will provide your phone with the most up-to-date information for roaming.
Before you start
Many LTE devices can run this update over Wi-Fi but if you're having trouble getting the update to start, or it fails before completing, you may need to disable Wi-Fi and enable data instead. Also, make sure that you're in an area with good, strong signal when you try this update.
Android Devices#
There is some variation between Android phones in where you'll find the PRL update option but you'll generally find it in one of a few places in the Settings menu:
- Settings > System Updates > Update PRL
- Settings > Sprint®* System Updates > Update PRL
- Settings > About Phone > Update PRL
Once you've selected "Update PRL," all you need to do is wait until it completes. In some cases, your device will automatically restart after a PRL update.
iOS Devices#
There is no separate PRL update command on iOS devices, but running a Profile Update will force an update of the PRL.
Windows Devices#
Windows phones do not have a separate PRL update command.
Feature Phones#
A common path to a PRL Update on a feature or non-smartphone:
- Menu > Tools > Update Phone > Update PRL
Once you've selected "Update PRL," all you need to do is wait until it completes. In some cases, your device will automatically restart after a PRL update.
If you have any other questions about activating over the network, and PRL & profile updates, you can find more info here.