MS Teams Connector

This app provides MS Teams direct routing integration to our Hosted, Private, and Global customers. This article will provide you with all the information that you need to get started.

💡 NOTE: This documentation refers to the Monster UI implementation

Overview

This app provides MS Teams direct routing integration to our Hosted, Private, and Global customers. This article will provide you with all the information that you need to get started.

Pricing  

Once you Integrate MSTeams you will see additional charges to your account.  This will be based on the number of users you sign up for the integration:

  • Your KAZOO user/device license plus $2.50 for each Teams integration
    • Includes the costs of TeamMate
    • Does NOT include Microsoft Phone system licenses for end users
      • A Microsoft Phone System license or comparable add-on license is needed. Get more info on that here.
  • If you can commit to a volume of 1,000 Teams integrated users/devices, please contact sales@2600Hz.com for a volume discount.

Onboarding

Resellers Onboarding is required to  enable your account to manage your own Enterprises. To initiate your Reseller onboarding, please complete the Microsoft Teams Reseller Onboarding Form and email it to ps@2600hz.com:Microsoft Teams Reseller Onboarding Form.docx

Once we receive the completed form and process your request, you will receive an invitation email from us containing a link and pin number for registering to the TeamMate reseller portal.

Resellers can then guide Enterprise MS Office administrators in the following configurations. There are a few preliminary steps we suggest you and your customers take before beginning the registration process, please visit the following link.

Enterprises/Customers

Your Reseller is responsible for creating your Enterprise in the TeamMate portal. Once completed, you’re ready to begin the Enterprise registration process. A great starting point is the following TeamMate’s step-by-step guide:

TeamMate PBX Connector Installation Step-by-Step Guide

Companion video

A few tips:

  • When selecting the PBX Type, you may see both an option for “Kazoo” and an option for “2600Hz-Freeswitch”. Please select “Kazoo”.
  • You may need to restart Teams in order for the dialpad to show up. Closing MS Teams may minimize Teams in your system tray and not completely exit the application. (This threw me for a loop!) Be sure to completely exit and restart Teams.

Additional Resources

Here’s some more documentation on the MS Teams integration.

Understanding the Portals

For additional information about the roles of the various portals,

see: https://connecttoteams.elevio.help/en/articles/8-reseller-login-vs-enterprise-login

Thank You!

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