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Average Wait Time

Acdc Wait Time#

About Acdc Wait Time#

Handles branching the callflow based on the current average wait time of a queue. Branch keys are integer-convertible binaries (e.g. <<"60">>) that represent wait time thresholds in seconds. The default branch is represented by the _ key. The branch with the highest threshold which the queue's current average wait time exceeds is the branch followed in the callflow's execution. If none are exceeded, the default branch is followed.

Schema#

Validator for the acdc_wait_time callflow's data object

Key Description Type Default Required
id Queue ID string() false
window Window over which average wait time is calculated (in seconds) integer() false