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KAZOO Support Channels

This documentation is curated by 2600Hz as part of the KAZOO open source project. Join our community forums here for peer support. Only features in the docs.2600hz.com/supported space are included as part of our 2600Hz Support Services plan.

Financial Terms#

  • Refunds

    • Customers go through 2600Hz for refunds. 2600Hz offers refunds for thirty (30) days after purchase. Refunds aren’t allowed after that thirty days has elapsed. Customers contact 2600Hz to request a refund, since refunds can’t be issued directly by vendors.

  • % cut

    • We keep it simple. 75% of the revenue goes to you, the developer, and 25% goes to us at 2600Hz. In more complicated scenarios, for example if you let resell your application at a 20% discount, we break up the revenue after the discount.

    • For example, consider an application that is priced at $100.00:

      • In a standard (non-Solution Partner) sale, the customer pays $100, of which you keep $75 and 2600Hz keeps $25.
      • In a sale, the customer pays $80, of which you keep $60 and 2600Hz keeps $20.

  • Renewals

    • Our renewal system automatically notifies customers when application licenses are about to expire. A customer can renew in advance of expiration to ensure uninterrupted access to support and software updates.

  • Returns

    • Customers go through 2600Hz for refunds. 2600Hz offers refunds for thirty (30) days after purchase. Refunds aren’t allowed after that thirty days has elapsed. Customers contact 2600Hz to request a refund, since refunds can’t be issued directly by vendors.